Return & Exchange Policy

Returns & Exchange Policy – Cotton Eagle

At Cotton Eagle, we are committed to delivering premium quality apparel and a seamless shopping experience.

30-Day Easy Returns & Exchanges
We accept returns and exchanges for all trousers, shirts, and polos within 30 days of purchase, provided the items are:

  • Unworn and unwashed

  • In original condition

  • With all tags intact

Hassle-Free Exchange (Doorstep Service)
We offer a convenient doorstep exchange service. Simply reach out to us via WhatsApp, and our courier partner will collect the item and deliver your replacement.

How to Return an Item

  • Repack the product securely

  • Include a copy of your invoice

  • Mention the reason for return

  • Ship it via a traceable courier or registered post

Return Conditions

  • Customers are responsible for return shipping costs

  • Delivery charges are non-refundable

Refund Process
Once we receive and inspect the item, your refund will be processed within 3–5 working days via:

  • Bank Transfer

  • JazzCash / EasyPaisa

Store Credit Option
You may choose a Cotton Eagle Store Credit (Coupon Code) equivalent to your purchase amount, which can be used anytime on future orders.

Non-Returnable Items
The following are not eligible for return or exchange:

  • Worn or damaged items

  • Items without original tags

  • Items purchased on final sale or discount deals